Terms & Conditions
Customer Care
At our online grocery store, customer satisfaction is our highest priority. Our dedicated customer care team is committed to providing prompt, transparent, and reliable assistance at every stage of your shopping experience. Whether you need help with product information, order placement, delivery schedules, payments, or post-delivery support, our team is always ready to assist you.
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We strive to resolve all customer queries efficiently and fairly.
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Customers can reach out to us through our official support channels for concerns related to damaged products, delivery issues, billing discrepancies, or general inquiries. All requests are handled with professionalism, and we ensure timely follow-ups until the issue is fully resolved.
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Our customer care team also plays an important role in improving our services. Feedback and suggestions shared by customers are carefully reviewed and used to enhance product quality, delivery efficiency, and overall service standards. We believe in building long-term trust by delivering consistent service, clear communication, and dependable support.
Privacy & Safety
We value your privacy and are committed to protecting your personal information. Any data collected during your interaction with our website—such as name, contact details, delivery address, and payment-related information—is used strictly for order processing, delivery fulfillment, customer support, and service improvement.
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Your personal information is stored securely and is accessible only to authorized personnel. We do not sell, rent, or share your data with third parties, except where required to complete essential services such as payment processing or delivery operations, or when mandated by law.
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We use industry-standard security measures to safeguard your information against unauthorized access, misuse, or disclosure. While browsing our website, limited technical data such as cookies or usage patterns may be collected to enhance user experience, improve site functionality, and personalize services. This data does not identify you personally.
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By using our website and services, you consent to the collection and use of information as outlined in this policy. We reserve the right to update this Privacy Policy periodically to reflect changes in legal requirements or business practices. Any updates will be communicated clearly on our platform.
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Your trust is important to us, and we remain committed to maintaining confidentiality, transparency, and data security at all times.
Payment Methods
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Credit / Debit Cards
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GPAY
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PhonePe
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BHIM UPI